- You complete the DSR form online, which logs details of the device manufacturer, device number, quantities and other relevant information.
- You receive a confirmation email and one is sent to Adaptsys Support
- We compile the information and liaise with BPM so that they can evaluate the request.
- We will update the support ticket during the course of the process and we may well ask for programming specifications, device datasheets and/or samples. This kind of information is important to ensure a timely solution and can be added to the support ticket.
- After every update, a confirmation email will be sent to you so you know what has happened.
- Once the request has been quoted, order placed and development finally released, you will receive a final confirmation of the release. At this time, we will then close the ticket.