|Position||Field Service Engineer|
|Adaptsys is an innovative system solutions company that supplies the electronics and precision mechanical manufacturing industries. For 10 years Adaptsys has distributed for the world's leading names in device programmers, tape & reel and carrier tape. Adaptsys also offers a range of its own products, including tape forming machines, carrier tapes and integrated programming systems.
We are currently looking for a Field Service Engineer who will contribute with professionalism to the good functioning of our product line, whilst exceeding our customer’s expectations. Role is predominantly home-office based supporting customers in Germany, Austria and Switzerland. Travel within the EU will also be required as well as potential for Rest of the World travel.
|Responsibilities||· Assisting customers via email and phone, software / hardware troubleshooting · Field service in the after-sales business and for new installations · Provide basic to advanced training on systems · Carry out maintenance and repairs independently · RMA processing · Escalation of product issues · Execute modifications and upgrades of existing machines · Perform machine inspections and audits · Install machinery based on plans and engineering drawings · Customer support and care at customer site · Interface between customer and suppliers|
|Job Profile||· You should have a technical education and be able to demonstrate excellent mechanical and electrotechnical knowledge; training as an electrician would also be an advantage. You see yourself as a service provider and possess a friendly and confident manner · Ability to work independently · Full driving licence and willingness to travel · Fluency in German; English is spoken within the company · Other language skills are a positive · Outstanding listening, oral and written communications · Previous customer service or technical support experience preferred but not essential · Understanding of technical specifications · Analytical/Logical thinking for solving technical tasks · Highly organized and self-directed · Ability to travel independently for domestic and international service calls for periods of up to 2 weeks · Must hold an EU passport for ease of travel around EU and RoW · Preferred location is Frankfurt area|
|To Apply||Send email with CV attached to the following email address: