We frequently update our glossary with terms that may be used in our products and in our industry in general.
This is our online facility to allow our customers to communicate and receive support for the products that we provide.
All Users on this site will be provided a password when we create your account.
It is recommended that when you login for the first time, you change this password which can be done via the My Profile link on the Helpdesk toolbar.
Used to describe the function to allow you to contact us to request support, also referred to as a ticket.
An individual who has an account on our Helpdesk.
The user can be associated with a company, to allow any user with the same company association to be able to view and respond to each other requests.