When you view your requests in the request manager, you will notice that there are different colours that surround the requests.
These colours indicate the following status of the request.
In addition to the request numbers, some rows may have a red background, this indicates that there has been no response from Adaptsys Support team.
PLEASE NOTE: Due Dates and the status of the request are NOT an indictaion of when the request will be completed. They are used only as a reminders and visual indications to customers and staff to identify the priotity and prompt action on either side.