There are various icons used in our Helpdesk to provide a visual for information, below you will find a list of icons and their explanation.
|Information||Hover over this icon to get a quick view of the original message that was posted. See further information below.||Requests Manager|
|Waiting||Indicates that the request has been assigned to a support user but has not reached its due date. The request number will also have a grey background. On the day of the requests due date, then an orange backround will be displayed around the request number.||Requests Manager|
|Passed Due||Indicates that the equest has been assigned to a support user and is passed its due date. The request number will also have a red background.||Requests Manager|
|Attachments||Indicates that an attachment has been added to the request.||Requests Manager|
|Support||Provides a click link to any department.||Helpdesk Toolbar|
|Clients Manager||Provides a link to your companies profile, users, products, files, request and contracts.||Helpdesk Toolbar|
|Requests Report||Provides a link to a table of all open requests.||Helpdesk Toolbar|
|Add Request||Allows the creation of a new request in the primary department.||Helpdesk Toolbar|
When you hover over this icon, you will be presented with a Legend to further explain icons that maybe found.