How to request Support

(14 Votes)

In an effort to be as flexible and efficient as possible in the way that we handle all requests for support, we have created our new online helpdesk to provide both our staff and customers a central resource.

No more trawling through emails to check the latest status of on an issue, or creating your own lists to try and help keep track, simply use our helpdesk to manage all requests and save some time.

 

  
web-icon
Online

Via the Adaptsys Helpdesk, select the relevant department and submit a ticket.

You do not need to have an account or be signed in to submit a ticket, although signing in first is highly recommended as it will save you time and ensure that the request is correctly linked with your account..
The advantage of this method is that we use dynamic forms that are loaded based on the enquiry type, these are used to collect all the relevant information for your support request.

Once stored online, you and your colleagues can access the requests to share the workload.
Additionally, logs are created for each request to save time and date information regarding who responded, status changes and who were notified.  Any attachments are also stored too.

 

email-icon
Email

You can send an email to us at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. with details of the support request, making sure you include all relevant information such as equipment make and models and software versions.

Our staff will assess the request and log this on the helpdesk.  
If you have an account already, then it will be associated with your account and you will get a notification that it has been created.
If you do not have an account, we will create one for you, associate the request with your account and mail your login details to you.

All helpdesk notifications you receive will include a "Reply below/above line" text area. Simply add a response between these tags and the response will be added to the online request.

 

telephone-icon
Call

You are always welcome to call your local office and discuss any issues that you may have.

  • UK Customers: +44 (0) 1730 262444
  • French Customers: +33 (0) 143 97 80 30
  • German Customers: +49 (0)163 6287570
  • Hungarian Customers: +36 30 419 2630

Your request will be logged in the same way as mentioned above to allow a record to be kept and to follow through to a conclusion.

 

 

We always recommend that support is done through our Helpdesk online.

Author
Adaptsys Web Support
Date Created
2012-09-10 09:51:17
Date Updated
2013-01-23 17:31:25
Views
35553
Code
HOW2REQUESTSUPP