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In an effort to be as flexible and efficient as possible in the way that we handle all requests for support, we have created our new online helpdesk to provide both our staff and customers a central resource.
No more trawling through emails to check the latest status of on an issue, or creating your own lists to try and help keep track, simply use our helpdesk to manage all requests and save some time.
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Via the Adaptsys Helpdesk, select the relevant department and submit a ticket. You do not need to have an account or be signed in to submit a ticket, although signing in first is highly recommended as it will save you time and ensure that the request is correctly linked with your account.. Once stored online, you and your colleagues can access the requests to share the workload.
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You can send an email to us at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. with details of the support request, making sure you include all relevant information such as equipment make and models and software versions. Our staff will assess the request and log this on the helpdesk. All helpdesk notifications you receive will include a "Reply below/above line" text area. Simply add a response between these tags and the response will be added to the online request.
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You are always welcome to call your local office and discuss any issues that you may have.
Your request will be logged in the same way as mentioned above to allow a record to be kept and to follow through to a conclusion.
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