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BPM Microsystems Annual Support Agreement

4 September 2012, 05:00

BPM Microsystems is committed to providing customers with the highest level of support in the device programming industry. The value we provide to our customers is delivered as a package of high-quality programming hardware, powerful software and award-winning technical support.
Our Support Agreement customers recognize the importance of complementing their programming hardware with the latest BPWin software. Continuous improvements that include algorithm code revisions and software features enhance the usability of the programmer so that it
operates even more effectively today than it did yesterday.
Support Agreement customers have access to the resources needed to perform the programming job with confidence. When assistance is required, customers know our technical support team has the expertise and is there to help.

BPM Microsystems’ Support Agreement* includes:

Access to the Latest BPWin Software Updates

  • 8 scheduled full software releases - software enhancements including improved features,added functionality, ease of use and greater performance. All current updates are compiled in each full release of BPWin. 
  • Access to all the latest fully tested algorithms - allows you to take advantage of our expanding library of currently supported devices. 
  • Receive immediate notification of critical changes made to existing algorithms in BPWin. 
    Maintaining your programming equipment with the latest BPWin algorithms assures you the highest quality, best production yield and use of the latest optimized algorithms supporting your programmable devices. 
  • Daily beta software releases ensures quick access to all the latest algorithms and updates that have been added without waiting for the next full software release.
  • Favorable pricing for each programmer support agreement when renewed by the software expiration date.

Priority Technical Support

  • Direct access to the people with the knowledge and resources to help you troubleshoot and solve your most difficult software or hardware issues.
  • Contact the BPM Microsystems’ technical experts via telephone or email.
  • Support Agreement customers receive the highest priority.

Device Support with Guaranteed Delivery Date – Manual Production

Receive up to four GDP credits equal to a maximum value of $500 each to be used during the valid contract period at no additional cost. With our Guaranteed Delivery Program (GDP), which guarantees that a new device will be supported in BPWin by a specific date, customers can apply one credit toward the algorithm price, one credit toward the expedite fee, and/or one credit toward the socket card NRE fee (see table for details). Once a device support request has been received, it is analyzed in order to generate a quotation. Based upon the August 7, 2012 complexity of the device and the Device Support Department workload, a date for completion is scheduled. Customers may submit requests at any time, and should receive a GDP quotation for support within approximately 48 hours, providing we have all of the necessary information. If the new support requires socket module/card development, a Device/Socket Solution Development Quote will be provided along with the expected release date.

Device Support with Guaranteed Delivery Date – Automated Production

Receive up to six GDP credits equal to a maximum value of $500 each to be used during the valid contract period at no additional cost. With our Guaranteed Delivery Program (GDP), which guarantees that a new device will be supported in BPWin by a specific date, customers can apply one credit toward the algorithm price, one credit toward the expedite fee, and/or one credit toward the socket card NRE fee (see table for details). Once a device support request has been received, it is analyzed in order to generate a quotation. Based upon the complexity of the device and the Device Support Department workload, a date for completion is scheduled. Customers may submit requests at any time, and should receive a GDP quotation for support within approximately 48 hours, providing we have all of the necessary information. If the new support requires socket module/card development, a Device/Socket Solution Development Quote will be provided along with the expected release date.

Eligible Concurrent Programmers*  Quotation for Guaranteed Delivery of an AlgorithmDevice/Socket Solution
Development Quote
 Algorithm Price**  Expedite Fee**  NRE Fee**
 

2800F, 2800F-MK2, 2800, 3000FS,
3000FS-MK2, 3800, 4800

One GDP One GDP One GDP***
 2610, 2710, 3610, 3710, 4610, 4710 One GDP One GDP Not Applicable

2600, 2700, 2700M, 3600, 3700,
4600, 4700

One GDP One GDP Not Applicable

*Eligible concurrent programming systems must have a current software contract with GDP credits available to take advantage of this offer.

**One GDP has a maximum value of $500.00 and is completely exhausted regardless of redeemed value when utilized.

***Applicable to "FVE" style 8th Generation and Flashstream Socket Card Development NRE fee only.

*This Support Agreement includes software updates, priority technical support and device support with guaranteed delivery date. The support period is approximately one calendar year, but actual support dates will vary based on the availability of 8 full software releases. Extended hardware warranty is excluded and may be available for separate purchase. The following parallel port programmer models will go end of life and will be supported only through BPWin version 5.33.0, scheduled for release on July 16, 2013 - 1600, 1700, Silicon Sculptor II, 2600, 2700, 2700M, 3600, 3700, 4600, 4700.